Case #2 : Process
Scenario Resto Manger is a popular lunch and breakfast chain of restaurant incorporated in Kansas City. One of their specialties is the French crepe. They have been in business for a long time. Crepes are their cash cow (Generate the big revenue). However, there have been receiving complain from customers not being happy with the quality of the crepe in a lot of their chains. Resto Manger being a big chain of restaurant has process document on how to cook their specialties. T